Chatbots: The Future of Business Automation & Communication
A Chatbot is a computer program used for engaging human conversations through voice or text communications. Nowadays, several organizations have deployed Chatbots into their business operations to improve customer experience and yield more operational efficiency. Chatbots communicate with customers through various mediums like phones, social media, emails, etc. They can be customized & used in numerous ways as per the requirements. Most people are familiar with these bots through customer services and popular social media applications like Facebook, WhatsApp, and Amazon, among various others. With the help of these programs, people can find answers quickly. In fact, many organizations use Chatbots to influence customer relationships, as these programs give instant replies & solutions and meet customer expectations. With such potential, Chatbots take off the pressure from the customer support team and allow them to focus on critical & complex queries. As a result, the ...